Work at Deliveroo

I joined Deliveroo in August 2019, with the Restaurant team. The Restaurant org had been the one with historically less attention and staff, because the brand had traction in markets and awareness enough that there was a constant influx of new partners, which meant selection wasn’t a problem. However, upon joining it was clear there was much to be done in terms of improving retention and automating processes.

New restaurant experience

Making onboarding a core part of empowering customers.

DATA DASHBOARD

Access to more reliable data gave us a great opportunity to take on an improved insights project. 

tablet and mobile

With great algorithmic changes, comes great UI responsibility. In 2020, we revamped the way we stored and sent data to our restaurants, and needed the app to mirror that.

EMPOWERMENT THROUGH SELF-SERVE

There is power in being able to drive changes yourself. Where are the best opportunities for automation and self-serve actions?

customer reviews and ratings

Giving restaurants the ability to view beyond their ratings as a plain number and understanding where they stand.