company
tint.ai
launched in
3 months
lead product designer
+ manager to 2 designers
01
//Approach
Three Phases
//Approach
Three Phases
Getting our ducks in a row
Getting our ducks in a row
When your product relies as heavily on whitegloved experiences to bring value to customers as Tint does, you need to get your ducks in a row.
01
Discover and Analysis
We needed to speed up the work and un-silo the knowledge of our account managers, and enable them to do their best work in a click-no-code manner through self-serve. This would free up their time for them to focus on being strategic partners to our customers, improve productivity and bring down time to value. As a bonus, this could potentially mean easier customisation and testing of our customer’s experience of our product, since configuration would be through easy settings vs complicated feature flags.
Discover and Analysis
We needed to speed up the work and un-silo the knowledge of our account managers, and enable them to do their best work in a click-no-code manner through self-serve. This would free up their time for them to focus on being strategic partners to our customers, improve productivity and bring down time to value. As a bonus, this could potentially mean easier customisation and testing of our customer’s experience of our product, since configuration would be through easy settings vs complicated feature flags.
01
Discover and Analysis
We needed to speed up the work and un-silo the knowledge of our account managers, and enable them to do their best work in a click-no-code manner through self-serve. This would free up their time for them to focus on being strategic partners to our customers, improve productivity and bring down time to value. As a bonus, this could potentially mean easier customisation and testing of our customer’s experience of our product, since configuration would be through easy settings vs complicated feature flags.
02
Design and Implement
Through internal stakeholder interviews, our key findings were that the source of truth was fragmented at best, with lots of technical overhead for most actions in the admin we had. All participants saw the value in having customer information at hand, without having to know who was the account manager. This also created an amazing AI opportunity: allowing for quick analysis of key documents and extracting all the key plan information.
Design and Implement
Through internal stakeholder interviews, our key findings were that the source of truth was fragmented at best, with lots of technical overhead for most actions in the admin we had. All participants saw the value in having customer information at hand, without having to know who was the account manager. This also created an amazing AI opportunity: allowing for quick analysis of key documents and extracting all the key plan information.
02
Design and Implement
Through internal stakeholder interviews, our key findings were that the source of truth was fragmented at best, with lots of technical overhead for most actions in the admin we had. All participants saw the value in having customer information at hand, without having to know who was the account manager. This also created an amazing AI opportunity: allowing for quick analysis of key documents and extracting all the key plan information.
03
Deliver and Monitor
The first version of CARE (Customer Admin Relationship Experience) was launched in October 2023, 3 months after its initial inception. It focused on customer management, and laid down important groundwork for how we think of customer configuration. As a part of it we did extensive work into roles and permissions, not only identifying and mapping all our customer types and verticals, but also in internal needed permissions to ensure end-user data was kept compliant and secure.
Deliver and Monitor
The first version of CARE (Customer Admin Relationship Experience) was launched in October 2023, 3 months after its initial inception. It focused on customer management, and laid down important groundwork for how we think of customer configuration. As a part of it we did extensive work into roles and permissions, not only identifying and mapping all our customer types and verticals, but also in internal needed permissions to ensure end-user data was kept compliant and secure.
03
Deliver and Monitor
The first version of CARE (Customer Admin Relationship Experience) was launched in October 2023, 3 months after its initial inception. It focused on customer management, and laid down important groundwork for how we think of customer configuration. As a part of it we did extensive work into roles and permissions, not only identifying and mapping all our customer types and verticals, but also in internal needed permissions to ensure end-user data was kept compliant and secure.
02
//GALLERY
//GALLERY
Project gallery
Project gallery
Project gallery
Principles used: less technical. Less daunting.
how it looked
how it looked
how it looked
The ghastly plains of admin at its worst
02
//Work by type
PICK YOUR BREW
WORK
by TYPE
01
Design Systems
02
Data led dashboards
03
Onboarding
04
Products
05
Websites
//Work by type
PICK YOUR BREW
WORK
by TYPE
01
Design Systems
02
Data led dashboards
03
Onboarding
04
Products
05
Websites
02
//Work by type
PICK YOUR BREW
WORK
by TYPE
01
Design Systems
02
Data led dashboards
03
Onboarding
04
Products
05